1. Do I have to register to shop at BESTOMART?

Yes, it is mandatory to register yourself to shop at BESTOMART. This would help you to store your information with us which also provides you with an ease of not making you to enter your details everytime you shop with us.

2. What is 'My Account'? How do I update my information?

Once you register with us, you will be provided with 'My Account' which allows you to have complete control over your transactions on BESTOMART. It is easy to update your account and view your orders any time. You can easily manage/edit your personal data like address, phone numbers, email ids whenever necessary.

3. What are the benefits of creating an account with us?

The following are the benefits of creating a BESTOMART account:

• Order History – Manage all your orders quickly and easily

• Wishlist – Manage those items you wish to buy in the near future

4. Are there any registration charges for creating an account on BESTOMART?

No, there are no registration charges applicable for creating an account with us. It is absolutely free of cost.

5. What should I do if I have trouble with logging in?

You can report this by clicking on “Customer Account” option displayed in the Message subject in Contact Us page. Enter your query in the space (Message) provided and send it to us. We will look at it immediately and get back to you.

6. Should I be concerned about the privacy of my personal details I have shared with BESTOMART?

Do not worry! We are absolutely committed to safeguarding your personal information. The personal information collected is only to enable us to send you the products you have ordered, to validate your identity and to provide us with a way to get in touch with you if any need arises.

We follow strict security procedures with respect to the storage and disclosure of information which you have provided to us in order to prevent from unauthorised access. We do not pass on, trade or sell your personal information to anyone. In case you need more details, you could visit our PRIVACY POLICY.

7. What should I do if my password does not work?

You can report this by clicking on “Others“ option displayed in the Message subject in Contact Us page. Enter your query in the space (Message) provided and send it to us. We will look at it immediately and get back to you.

8. What if I don't want to receive any more SMS and E-mails from BESTOMART?

You can report this by clicking on “Others“ option displayed in the Message subject in Contact Us page. Enter your query in the space (Message) provided and send it to us. We will look at it immediately and get back to you.

9. Would my BESTOMART account be deleted, if I do not shop for a long period?

No. Your BESTOMART account does not have an expiration date. You can shop at our site anytime and discover exciting offers.

10. If I add products to my wish list, will they expire / be removed after few days?

No! You can save the products in your wishlist for future purchase so that you do not waste time in searching them later. Please note that the price and availability of products are subjected to change from time-to-time. Your Wishlist serves only to remind you of products that you want to buy later.

1. How do I check the current status of my orders?

You can review the status of your orders and other related information in the 'My Account' page. In 'My Account' page, you can find all your order related information in the 'Order History' section. To view the details of a specific order, click on the 'Order Number'.

2. What do the different order status mean?

Unfulfilled: The order is confirmed, but yet to be shipped

Fulfilled : The order has been dispatched and is on its way to you

3. Why have I not received my order yet?

Due to unforeseen circumstances, it is possible that your order might get delayed. We will notify you through an E-mail/SMS informing you about the delay along with the new expected delivery date.

1. What are the modes of payment available on BESTOMART?

We offer you multiple payment methods as follows:

• Credit card

• Debit card

• Net Banking

• Bank Transfer / Cash Deposit

• Cash On Delivery (COD)

2. How does Cash On Delivery work?

We provide Cash on Delivery (COD) payment method through which you can pay by cash at the time of actual delivery of the product at your doorstep without requiring you to make any payments in advance. Note: The maximum order value eligible for a Cash On Delivery (COD) payment is ₹10,000/-. It is strictly a cash-only payment method.

1. Can I change the shipping address of the order?

Please be advised that your shipping address cannot be revised after the order has been placed. You will need to cancel the order by reaching our Customer Care team and place a new order with correct shipping address.

2. Does BESTOMART deliver internationally?

As of now, BESTOMART doesn't deliver items internationally. However, you will be able to make your purchases on our site from anywhere in the world with the delivery address in India.

3. Which courier company will deliver my order? Is it possible to choose my preferred logistics partner?

To ensure smooth & safe delivery of your orders, we have tied up with trustworthy delivery partners. Once your order has been shipped, you will be informed with the delivery details via e-mail/SMS. Unfortunately, we do not offer the option to choose your preferred delivery partner. However, we will keep you updated when such services are rolled out in future.

1. Can I make changes to my existing order?

No. Changes cannot be done in an order after it has been placed. You will need to cancel it by contacting our Customer Care team / through Contact Us page by selecting “Cancellation” option displayed in the 'Message Subject' and place a new order.

2. Can I cancel individual items in my order?

Yes, you may cancel individual items before that particular item has been processed by contacting our Customer Care team / through Contact Us page by selecting “Cancellation” option displayed in the 'Message Subject'.

3. What happens to my money deducted from my debit/credit card/Net Banking for an unsuccessful order?

If the amount has really been deducted from your account, refund will be initiated within 3 business days from the requested date.

4. How long will it take to process my cancellation request?

Once we receive your cancellation request, it will take a maximum of 24-48 business hours to look at it and get back to you. You will be notified of the same by email.

5. When are returns not possible?

• Return request is made outside the specified time frame.

• Product is damaged because of use or not in the same condition as you received it.

• The product is no longer needed by the customer or bought in error.

• Products with tampered or missing serial numbers, tags/labels.

• Items without original packaging or accessories.

• Items bought in combo offer cannot be returned individually.

6. Can I return partial order?

Yes, you may return partial order under following scenarios:

• Defective product

• Wrong Supply

• Damaged product

• Missing parts/accessories

1. What is 'Reviews'?

'Reviews' enables you to share your purchase experience on a broad platform and post pros and cons of our products / services.

2. How do I give a review about a product on BESTOMART?

On every product page, you will find a Review section wherein you can post your reviews and provide ratings for our products.

3. What are the things to be noted before writing any review?

When you write a review, it helps other customers to make a decision of purchase. Please keep a note of the below points while writing a review:

• Product centric: Concentrate only on the product feedback

• Simple language: Keep the language simple and try to use universal terms

• Be crisp: If the details run long, break the review into readable short paragraphs and bullet points • No profanity: Profanity, copyrighted comments or any copied content must be avoided

• Share your experience: Explain what you liked and disliked about the product. The most helpful reviews are the ones that help readers know exactly what to expect

• Pros & cons: Select or add appropriate pros & cons to give a quick summary of your review to the reader

• Best usage: Mention best uses of the product and why should one buy it